Terms of Service
Last updated: November 2025 · Effective: November 2025
1. Agreement to Terms
By accessing and using Shifter ("the Platform"), you agree to be legally bound by these Terms of Service ("Terms") and all other policies, guidelines, and terms referenced herein. If you do not agree to these Terms, you must not use the Platform.
These Terms are entered into between you ("User", "you", "your") and Playblast Ltd ("we", "us", "our", "Playblast"), a company registered in the United Kingdom.
2. Jurisdiction and Governing Law
These Terms are governed by the laws of the United Kingdom and are subject to UK jurisdiction, regardless of where you are located or use the Platform. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
If you are located in the European Union or other countries with mandatory consumer protection laws, those laws will apply to the extent they cannot be waived.
3. Service Description
3.1 What Shifter Does
Shifter is a platform that connects workers seeking shift-based employment with properties and employers looking to hire temporary or permanent staff. The Platform's core function is to:
- Allow workers to create profiles and specify their availability, qualifications, and preferences
- Allow properties to search for and connect with qualified workers
- Facilitate the exchange of contact information between workers and properties
- Provide analytics and tools for service improvement
3.2 Shifter is a Connector, Not an Employer
Shifter is not an employer of workers, nor an employment agency. The Platform serves solely as an intermediary to facilitate connections between workers and properties. Once contact information is shared and engagement begins, the relationship is directly between the worker and the property. Playblast's role ends there.
4. Eligibility and Account Requirements
4.1 Age Requirement
You must be at least 16 years old to use Shifter. By using the Platform, you represent that you are 16 or older and legally capable of entering into a binding agreement.
4.2 Account Registration
To use Shifter, you must:
- Create an account with accurate, truthful information
- Maintain the confidentiality of your account credentials
- Promptly update your account information if details change
- Accept full responsibility for all activity under your account
- Notify us immediately of unauthorized account access
4.3 Professional Status (For Workers)
By using Shifter as a worker, you represent and warrant that:
- You possess the legal right to work in the jurisdiction where you seek employment
- Your professional qualifications and experience are accurately and truthfully represented
- You will comply with all applicable tax, employment, and legal obligations related to work secured through Shifter
- You acknowledge that you are responsible for your own tax declarations and any legal obligations arising from missions or work secured through the Platform
Tax and Legal Responsibility: Workers using Shifter are responsible for filing appropriate tax returns and declarations, paying applicable taxes and social contributions, obtaining necessary work permits and authorizations, complying with employment laws in their jurisdiction, and declaring all income from work secured through Shifter.
Playblast will not be responsible for any tax liabilities, legal penalties, or employment-related issues arising from work secured through the Platform.
5. Prohibited Conduct and Platform Rules
5.1 Prohibited Uses
You agree not to:
- False Information: Share false, misleading, or inaccurate information about yourself, including false legal status or immigration status, false right-to-work documentation or claims, false qualifications, certifications, or experience, or any other misrepresentation of identity or eligibility
- Fraud and Deception: Engage in fraudulent activity, impersonation, or deception on the Platform
- Harassment and Abuse: Harass, threaten, abuse, or discriminate against other users
- Illegal Activity: Use the Platform for illegal purposes or to violate applicable laws
- Intellectual Property Violations: Infringe on others' intellectual property rights
- Malware and Hacking: Introduce viruses, malware, or attempt to gain unauthorized access
- Data Breach: Attempt to extract, steal, or improperly access other users' data
- Platform Manipulation: Use bots, automated tools, or other methods to manipulate Platform algorithms or functionality
- Spam and Solicitation: Send unsolicited messages or spam
- Commercial Exploitation: Resell, redistribute, or commercially exploit Platform content without authorization
6. Limited Platform Responsibility
6.1 Post-Contact Disclaimer
Once your contact information is shared with a property through the Platform, Playblast assumes no responsibility for communications or negotiations between you and the property, working conditions, wages, or employment terms agreed with the property, disputes, conflicts, or breaches of contract between you and the property, how the property uses your personal information, the legitimacy or legality of the work offered by the property, payment or compensation issues between you and the property, or health, safety, or any other incidents occurring during work arranged through the Platform.
Your relationship with the property is direct and independent. Playblast is not a party to any agreement between you and a property.
7. Technical Support and Issue Resolution
7.1 Support for Technical Problems
If you experience technical problems with the Platform, you can contact us:
Email: contact@shifterstaff.com
We will work to identify and resolve technical issues affecting the Platform. Our typical response timeframe is within 24 hours.
7.2 Resolution of Basic Issues
For basic technical issues (e.g., login problems, minor bugs, interface glitches), Playblast will provide technical support and troubleshooting and attempt to resolve the issue promptly. We will not provide refunds for basic issues.
Instead of refunds, users experiencing recurring issues may receive free Platform credits for future use at Playblast's discretion.
7.3 Major Technical Issues and Refunds
Refunds will only be considered when:
- A major technical problem is caused directly by Playblast's Platform (not by third parties, service providers, or user error)
- The technical problem materially prevents you from using the Platform's core functionality
- You have reported the issue and Playblast has been unable to resolve it within a reasonable timeframe
8. Fees, Payments, and Refund Policy
8.1 Payment Processing
Payments through Shifter are processed by Stripe, a third-party payment processor. By using Stripe, you agree to Stripe's terms and privacy policy. Playblast is not responsible for payment issues caused by Stripe or your financial institution.
8.2 Fees
The Platform may charge fees for certain services. Specific fee information will be provided during the transaction process. Fees are non-refundable except as provided in Section 7.3.
9. Intellectual Property Rights
9.1 Platform Content
All content, design, code, functionality, graphics, logos, and materials on Shifter are owned by Playblast or licensed from third parties. You may not:
- Reproduce, distribute, or modify Platform content without permission
- Use Shifter's branding, logos, or intellectual property for commercial purposes
- Reverse engineer, decompile, or attempt to derive source code
- Use scraping tools or automated methods to extract data
9.2 Data Ownership
All data generated, created, or shared on Shifter is owned by Playblast Ltd, including shift information and availability, user applications and responses, performance data and behavioral patterns, analytics and usage metrics, and feedback and ratings.
Playblast may use this data for product development, analytics, and service improvement.
10. Limitation of Liability
10.1 Disclaimer of Warranties
THE PLATFORM IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND. PLAYBLAST DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING warranty of merchantability or fitness for a particular purpose, warranty that the Platform will meet your needs, warranty that the Platform will be uninterrupted, timely, secure, or error-free, and warranty that any defects will be corrected.
10.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW: Playblast shall not be liable for indirect, incidental, consequential, special, or punitive damages, lost profits, lost data, lost revenue, or lost business opportunity. Playblast's total liability for any claim arising from these Terms shall not exceed the fees you paid to Playblast in the 12 months preceding the claim, or £100, whichever is less.
12. Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy, which is incorporated into and forms part of these Terms. By using Shifter, you consent to data processing as described in the Privacy Policy.
For questions about data handling, contact us at contact@shifterstaff.com.
13. Third-Party Service Providers
Shifter uses the following third-party services:
- Supabase: Database hosting
- Firebase: Real-time analytics
- Stripe: Payment processing
- n8n: Workflow automation
These service providers are subject to their own terms and privacy policies. Playblast is not responsible for their services, security, or conduct. By using Shifter, you accept that your data may be processed by these providers as described in the Privacy Policy.
14. Modification of Terms
Playblast may update these Terms at any time. Changes will be effective upon posting to the Platform with an updated "Last Updated" date. Your continued use of Shifter following changes constitutes acceptance of the updated Terms.
For material changes affecting your rights or obligations, we will provide notice via email or Platform notification.
15. Suspension and Termination
15.1 Playblast's Right to Suspend or Terminate
Playblast may suspend or terminate your account and access to Shifter:
- For violation of these Terms
- For non-payment of fees
- For illegal or harmful conduct
- For any reason at Playblast's sole discretion, with or without cause
- Immediately, without notice, for serious violations
15.2 Anti-Spam and Shift Integrity Policy
Playblast reserves the right to block, restrict, or permanently ban any property account that deliberately abuses the Platform by posting multiple shifts in a short period of time with the intent to spam, posting shifts containing fake, misleading, or inaccurate information, or engaging in any behaviour that disrupts the experience of workers on the Platform.
Such actions negatively impact our worker community and undermine the trust and reliability of the Platform. Playblast may take action without prior notice and at its sole discretion.
15.3 Voluntary Account Closure
You may close your account at any time by contacting contact@shifterstaff.com. Upon closure, your account will be deactivated, and data will be handled as described in the Privacy Policy.
16. Contact and Customer Service
16.1 How to Contact Us
For questions, support, or concerns regarding these Terms or the Platform:
Playblast Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: contact@shifterstaff.com
Website: shifterstaff.com
16.2 Response Time
We aim to respond to inquiries within 24 hours. For complex issues, responses may take longer.
20. Dispute Resolution
Any dispute arising from or related to these Terms shall first be addressed through good faith negotiation. If negotiation fails, disputes shall be subject to the jurisdiction and laws of the United Kingdom as specified in Section 2.
ACKNOWLEDGMENT
By using Shifter, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy. If you do not agree, do not use the Platform.
This Terms of Service is effective as of November 2025.